FAQs

Naturally, that varies from project to project. Because every business is different, so is every solution and we tailor every project to suit your specific needs. Software licenses are not predominately bought on a SaaS (Software as a service) basis as the industry shifts to a cloud model, but can still be bought outright on-premise. Implementation, training, data migration and support are costed separately, and we treat every project individually to provide a detailed proposal. In short, the quickest and most accurate way to understand how much it would costs is to contact us.

Our flexible licensing and payment models are designed to give you the right option for your cash flow and IT strategy, and include:

• Perpetual license — one-time purchase + annual support/maintenance

• SaaS subscription — hosted, subscription-based model (typically multiyear contracts)

• Service billing — consultancy time billed monthly

• Financing/package plans — combining license, support, services over a fixed term (e.g., 3 years)

Yes. We specialise in upgrading legacy systems to the latest version using the following process:

• A health check of your existing environment (our “SyteLine Health Check”)

• Gap analysis — identifying what features, customisations or data must be addressed

• A tailored upgrade plan, with minimal downtime and risk

Even best-of-breed ERP software fails if rolled out poorly. Without a structured approach:

• Your processes may not align with the technical setup

• Data migration and integrations often get mishandled

• Users may resist adoption

Our practical experience, proven methodology and domain knowledge will ensure your solution succeeds in the long term.

We’ve developed our methodology over many projects, refining it to deliver predictable, high-quality results.

1. We carry out workshops and requirements gathering with key user groups to agree on process flows

2. We adopt standard functionality, using built-in capabilities rather than heavy customisation

3. We use iterative client feedback loops to review and validate configurations

4. We carry out robust user acceptance testing and role-based training

5. We oversee change management and support, to make sure users transition smoothly

Absolutely. Data migration is a routine part of our projects, and we will:

• Assess data sources and quality

• Cleanse, transform and map data to the new schema

• Use automated tools where feasible

• Run trial migrations, validate results and correct errors

The implementation time is based on:

• Number of users and modules required

• Number of locations or business entities

• Complexity of integrations/custom features

To manage expectations, we conduct a project scoping phase that defines milestones, deliverables and a high‑level schedule before full implementation.

Yes. Training is included as part of implementation, but we also offer:

• Role-based training (for end users, power users, admins)

• Refresher or ‘bootcamp’ sessions for existing users

• Documentation and knowledge transfer to your internal team
We can also include special training requests or extra sessions later

Certainly. We can walk you through the solution, show how it works with your business and answer your questions in real time. To book a Demo, click here, or call 01606 720499.

Yes, the system is designed to scale as your organisation grows, so you can:

• Add more user licenses

• Adjust access roles and permissions

• Expand modules or geographic coverage

We’ll help you plan for growth, building in scalability from day one.

Yes, robust reporting and analytics are core features. You’ll have access to:

• Built‑in standard reports

• Custom report creation tools (self-service)

• Support from us to build advanced or tailored reports

We’re here to help you both during implementation and afterwards if you need a reminder on how to customise reports.

The software can be deployed in multiple ways, and we can choose the best platform for you. They include:

• SaaS—Hosted by Infor on the world-class AWS platform and accessed securely and remotely by you. The benefits of SaaS are that Infor is fully responsible for the management of the technology and the application. This is the most common option now for our customers and allows them to take advantage of the power of the Infor cloud.

• On-Premise—Hosted by you at your site or data centre.

• Hosted—The system can be hosted for you by a third party.

• Hybrid—This option involves hosting part of the application on-premise and part in the cloud.

There’s no practical limit, as SyteLine’s designed to support:

• Multi-site operations

• Multiple business units or legal entities

• Cross-border / multi-currency operations

Cloud is a technical term for services and software that operate via the Internet instead of locally on your computer or hosted on your site. Everyday cloud-based services include familiar names such as Netflix, Spotify, Google Drive, Dropbox, Apple iCloud and Microsoft OneDrive.

Yes. When set up correctly, we’ve found:

• Cloud infrastructure delivers high availability, redundancy, and disaster recovery

• Comprehensive security (network, app, data) is standard

• Monitoring, backup, patching and resilience are backed into cloud operations

Yes. You’ll have dashboards, alerts and reports that update automatically. Many metrics and KPIs can be automatically sent to stakeholders, so they don’t have to hunt for answers.

We’ll handle all the technical work, but the right preparation on your side can make all the difference. To help the project go smoothly, start with:

• Strong executive buy-in and sponsorship

• Clear KPI definitions (how will success be measured?)

• Identify key business users for involvement

• Define project scope — what’s in and out

• Review existing business processes to see where process improvements can be made

• Early data cleansing — remove duplicates, stale entries and incomplete records

Yes, integration is a core competency and we’ve integrated with systems such as:

• MES, PLM, CMMS, shop floor systems

• Labelling / barcode systems

• Other ERP or financial systems

• Custom internal applications

We ensure data consistency, synchronisation, and security in every interface.

Yes. We provide a fully managed Helpdesk / Support Service to supplement the standard vendor support, which acts as an extension of your IT or operations team and includes:

• Incident / ticket resolution

• Preventive maintenance and system health checks

• Version upgrades and patches

• Custom enhancements and change requests

We’re an ERP partner trusted by many manufacturers around the UK, and our success is down to our people and how they work with our customers day-to-day. For many businesses, an ERP project is the biggest challenge they’ll undertake. We build relationships, gain trust and bring our experience and structure to deliver success. Most of our consultants have come from businesses that use Infor SyteLine and have been through implementation projects internally, giving them a thorough understanding of what’s needed.

As one of the Infor Gold Channel Partners, we specialise in the delivery, implementation and support of Infor CloudSuite Industrial (SyteLine) for UK manufacturers. We work closely with Infor to help clients modernise their operations, streamline processes and achieve a smooth, secure transition to the cloud.

As an accredited Infor partner, we provide a full end-to-end service to make sure manufacturers get the maximum value from their Infor ERP investment.

Infor is one of the world’s top three ERP providers, with over 60,000+ customers globally and annual revenues of around $3.6bn. They offer a broad portfolio of ERP solutions – you may recognise names such as Pegasus, SunSystems or Baan.

We focus on Infor CloudSuite Industrial (Infor CSI), their mid-market ERP solution designed specifically for industrial manufacturing and distribution. It offers deep, industry-specific ‘last mile’ functionality, providing true end-to-end process coverage without needing heavy customisation, making it a strong choice for growing businesses looking to modernise, standardise and gain better visibility across their operations.

We work primarily with discrete manufacturers including industrial machinery, aerospace, automotive and electronics. Our consultants understand the unique challenges of make-to-order, make-to-stock and configure-to-order manufacturing.

Our clients typically see benefits such as real-time visibility, improved scheduling, reduced manual processes, better collaboration and lower total cost of ownership through cloud deployment.